Month: October 2024

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8 Strategies for Tackling “Technical Debt” at Your Company

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Did your company’s software system once seem sleek and nimble? But now it resembles a tangled web of shortcuts, patches, and workarounds. Welcome to the realm of technical debt. It’s a silent saboteur that accumulates over time, threatening your efficiency.

What Is Technical Debt?

Think of technical debt as the interest you pay on a loan you never intended to take. Technical debt accumulates when companies choose shortcut IT solutions. Rather than better, longer, more sustainable ones. 

Initially, it seems harmless. But as your system grows, those hasty decisions compound. This slows down progress and creates future complications. 

Addressing technical debt is essential for maintaining a robust, efficient technology environment. Here are eight strategies to tackle technical debt at your company.

1. Identify and Prioritize Technical Debt

Identifying technical debt is the first step in managing it effectively. Focus on the most critical issues first. This drives you to focus on changes that bring the most value.

  • Conduct a Technical Debt Audit: Start by identifying where technical debt exists. Conduct an audit of your network infrastructure, and processes. Document areas where shortcuts or quick fixes have been used.
  • Categorize and Rank: Not all technical debt needs immediate attention. Categorize debt based on its impact on performance, security, and maintainability. Rank the most critical issues to address first. 
  • Create a Technical Debt Register: Maintain a register of all identified technical debt. This helps track what has been addressed and what still needs attention. 

2. Integrate Debt Management into Your Workflow

Incorporating debt management into your workflow ensures continuous attention to technical debt. This helps maintain a balance between new development and debt reduction.

  • Incorporate into Agile Practices: Integrate technical debt management into your agile processes. Regularly review and address these tasks during sprint retrospectives.
  • Set Aside Time for Repairs: Earmark time for repairs and technical debt reduction. This ensures that potential issues aren’t forgotten.
  • Track Progress: Regularly track progress on technical debt reduction. Use metrics to track improvements and identify areas still needing work. 

3. Educate and Train Your Team

Educating your team about technical debt is crucial. It helps prevent new debt and addresses existing issues. Training and knowledge sharing foster a culture of quality and long-term thinking.

  • Promote Awareness: Ensure your team understands the concept of technical debt. Promote awareness of its impacts on the system and future IT projects. 
  • Provide Training: Provide training on best practices for adopting new technology. Educate your team on how to avoid creating new technical debt. 
  • Encourage Knowledge Sharing: Encourage knowledge sharing within the team. Hold regular meetings to discuss technical debt and share solutions.

4. Improve Documentation

Good documentation is essential for understanding and addressing technical debt. It provides a clear reference for current and future team members.

  • Document Existing Systems: Create comprehensive documentation for your existing systems. This includes hardware configurations, software setups, and network diagrams.
  • Update Documentation Regularly: Ensure documentation is regularly updated. Include changes and improvements as they occur. 
  • Use Standardized Templates: Use standardized templates for documentation. This ensures consistency and completeness. Standardized documentation is easier to create, maintain, and use.

5. Regularly Update and Refactor Systems

Regular updates and system refactoring help keep technical debt under control. This involves making small, manageable changes to improve technology quality.

  • Plan Regular Updates: Plan regular updates to improve system quality. Schedule these updates during less busy times or between major projects. Regular updates help keep technical debt under control.
  • Focus on High-Impact Areas: Focus updating efforts on high-impact areas. Identify systems that are frequently used or critical to performance. 
  • Incremental Improvements: Approach updating as a series of incremental improvements. Make small, manageable changes rather than large overhauls. Incremental improvements are less risky and easier to deploy.

6. Optimize Security Practices

Optimized security practices ensure that changes do not introduce new issues. Comprehensive security measures help maintain system reliability and performance.

  • Install Comprehensive Security Measures: Deploy comprehensive security practices. This includes firewalls, encryption, and regular security audits. 
  • Use Proactive Security Practices: Adopt proactive security practices. Update security protocols and software. Proactive security helps catch issues early and ensures systems remain secure.
  • Automate Security Monitoring: Automate as much of the security monitoring process as possible. Automation increases efficiency and reduces the risk of human error.

7. Manage Dependencies

Effective dependency management reduces the risk of introducing technical debt. Keeping track of and updating dependencies ensures compatibility and security.

  • Track and Update Dependencies: Keep track of all dependencies in your technology environment. Update them to the latest versions. Updated dependencies often include security patches and performance improvements.
  • Use Dependency Management Tools: Use dependency management tools to handle dependencies. These tools help automate updates and ensure compatibility. 
  • Isolate Critical Dependencies: Isolate critical dependencies to reduce their impact. Ensure that critical components are well-documented and understood. 

8. Foster a Culture of Continuous Improvement

A culture of continuous improvement helps address technical debt proactively. Encourage learning, celebrating successes, and regular reflection. This drives ongoing enhancement.

  • Encourage Continuous Learning: Provide opportunities for professional development and skill enhancement. A knowledgeable team is better equipped to address and prevent technical debt.
  • Celebrate Successes: Recognize and reward efforts to improve IT quality and maintainability. Positive reinforcement fosters a culture of quality and continuous improvement.

Work with an IT Provider That Thinks Proactively

Addressing technical debt proactively ensures your systems remain scalable, maintainable, and secure. This enables your business to thrive in a competitive landscape.

Our technology team takes a proactive and long-term approach. We do things right the first time and don’t take shortcuts. This reduces the risk of accumulating technical debt.

Contact us today to schedule a chat about enhancing your IT systems.

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This Article has been Republished with Permission from The Technology Press.

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Essential Settings to Maximize Your Microsoft 365 Experience 

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Microsoft 365 is a powerful suite of tools. It helps to enhance productivity and collaboration. This is especially true for small to mid-sized businesses (SMBs). But to get the most out of Microsoft 365, it’s important to optimize its settings. Otherwise, you may only be using a fraction of the power you have.

Ready to get more from your M365 business subscription? This blog post will guide you through essential settings to power up your use of Microsoft 365.

1. Optimize Email with Outlook Features

Set Up Focused Inbox

Focused Inbox helps you manage your email more efficiently. It separates important emails from the rest. To enable it, go to the View tab in Outlook and select Show Focused Inbox. Or in New Outlook, visit View > View Settings. This setting ensures you see the most important messages first.

Customize Email Signatures

A professional email signature can enhance your brand. Create signatures for new emails and replies. Include your name, position, company, and contact information. See how to set up Outlook signatures here.

Organize with Rules

Email rules help automate organization. They can also free you from inbox chaos. Create rules to move emails to specific folders or mark them as read. This reduces clutter and keeps your inbox organized.

2. Enhance Collaboration with Teams

Set Up Channels

Channels in Teams organize discussions by topic or project. Create channels for different teams or projects. Name the channel and set its privacy level. This helps keep conversations focused and organized. It also makes it easier to search for specific messages.

Manage Notifications

Notifications keep you informed but can be overwhelming. Customize them by going to Settings > Notifications. Choose which activities you want to be notified about. This way, you stay updated without unnecessary interruptions.

Use Tabs for Quick Access to Team Resources

Tabs in Teams give quick access to important files and apps. No more constantly emailing documents to team members who can’t find them. Add tabs for frequently used documents, websites, or apps. Click the plus icon at the top of a channel and select the type of tab to add. This streamlines workflows and improves productivity.

3. Secure Your Data

Enable Multi-Factor Authentication (MFA)

MFA adds a critical layer of security to your account. It protects against unauthorized access. Especially in the case of a compromised password. Read this help article to set up M365 MFA.

Set Up Data Loss Prevention (DLP) Policies

DLP policies help prevent data breaches. Create policies to identify and protect sensitive information. This ensures compliance with data protection regulations. Go to the Microsoft Purview help page to see how.

Manage Mobile Device Security

Ensure mobile devices accessing Microsoft 365 are secure. You can do this by upgrading to Microsoft 365 Business Premium. It includes Intune, a powerful endpoint device manager. It allows you to set up several security protocols for devices accessing your data.

4. Customize SharePoint

Organize with Document Libraries

Document libraries in SharePoint help organize and manage files. Create libraries for different departments or projects. This improves file management and accessibility. Learn how SharePoint integrates with Teams and OneDrive.

Set Permissions

Control access to your SharePoint site with permissions. Assign permissions based on roles and responsibilities. This ensures only authorized users can access sensitive information.

Use Site Templates

Site templates in SharePoint are great for sharing information. You can set up topic-focused mini-websites either inside or outside your company. Use templates for common site types, like team sites or project sites. 

Maximize Productivity with OneDrive

Sync Files for Offline Access

OneDrive allows you to sync files for offline access. Go to OneDrive, select the files or folders to sync. This ensures you can access important files even without an internet connection.

Use Version History

Version history in OneDrive allows you to restore previous versions of files. This is vital for business continuity and ransomware recovery. You can view and restore older versions as needed. This helps recover from accidental changes or deletions.

Share Files Securely

Share files securely with OneDrive. Select a file, click Share, and choose sharing options. Set permissions and expiration dates for shared links. This ensures only intended recipients can access shared files.

6. Leverage Advanced Features

Use Power Automate for Workflow Automation

Power Automate helps automate repetitive tasks. Go to the Power Automate website and create flows for common workflows. Use templates or create custom flows. This saves time and reduces manual work.

Analyze Data with Power BI

Power BI provides powerful data analysis and visualization tools. Connect Power BI to your Microsoft 365 data sources. Create interactive reports and dashboards. This helps you gain insights and make informed decisions.

Add Copilot for Microsoft 365

Copilot is Microsoft’s generative AI engine. It can dramatically reduce the time it takes for all types of tasks. For example, create a PowerPoint presentation from a prompt. Or have Copilot generate tasks based on a Teams meeting. Learn more about Copilot here.

Reach Out for Expert M365 Optimization & Support

Using these essential settings can maximize your Microsoft 365 experience. This can lead to improved security, efficiency, and collaboration. 

Want a more detailed exploration of these settings and how to use them? Consider reaching out to our Microsoft 365 team. We’ll be happy to help you optimize and manage your tools and leverage all the benefits.

Reach out today and let’s chat about powering up your use of M365.

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This Article has been Republished with Permission from The Technology Press.

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Why Securing Your Software Supply Chain is Critical

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In today’s world, everything’s connected. That includes the software your business relies on. Whether you’ve installed that software locally or use it in the cloud.

Protecting the entire process that creates and delivers your software is very important. From the tools developers use to the way updates reach your computer, every step matters. A breach or vulnerability in any part of this chain can have severe consequences. 

A recent example is the global IT outage that happened last July. This outage brought down airlines, banks, and many other businesses. The culprit for the outage was an update gone wrong. This update came from a software supplier called CrowdStrike. It turns out that the company was a link in a LOT of software supply chains.

What can you do to avoid a similar supply chain-related issue? Let’s talk about why securing your software supply chain is absolutely essential.

1. Increasing Complexity and Interdependence

Many Components

Modern software relies on several components. These include open-source libraries, third-party APIs, and cloud services. Each component introduces potential vulnerabilities. Ensuring the security of each part is essential to maintaining system integrity.

Interconnected Systems

Today’s systems are highly interconnected. A vulnerability in one part of the supply chain can affect many systems. For example, a compromised library can impact every application that uses it. The interdependence means that a single weak link can cause widespread issues.

Continuous Integration and Deployment

Continuous integration and deployment (CI/CD) practices are now common. These practices involve frequent updates and integrations of software. While this speeds up development, it also increases the risk of introducing vulnerabilities. Securing the CI/CD pipeline is crucial to prevent the introduction of malicious code.

2. Rise of Cyber Threats

Targeted Attacks

Cyber attackers are increasingly targeting the software supply chain. Attackers infiltrate trusted software to gain access to wider networks. This method is often more effective than direct attacks on well-defended systems.

Sophisticated Techniques

Attackers use sophisticated techniques to exploit supply chain vulnerabilities. These include advanced malware, zero-day exploits, and social engineering. The complexity of these attacks makes them difficult to detect and mitigate. A robust security posture is necessary to defend against these threats.

Financial and Reputational Damage

A successful attack can result in significant financial and reputational damage. Companies may face regulatory fines, legal costs, and loss of customer trust. Recovering from a breach can be a lengthy and expensive process. Proactively securing the supply chain helps avoid these costly consequences.

3. Regulatory Requirements

Compliance Standards

Various industries have strict compliance standards for software security. These include regulations like GDPR, HIPAA, and the Cybersecurity Maturity Model Certification (CMMC). Non-compliance can result in severe penalties. Ensuring supply chain security helps meet these regulatory requirements.

Vendor Risk Management

Regulations often require robust vendor risk management. Companies must ensure that their suppliers adhere to security best practices. This includes assessing and monitoring vendor security measures. A secure supply chain involves verifying that all partners meet compliance standards.

Data Protection

Regulations emphasize data protection and privacy. Securing the supply chain helps protect sensitive data from unauthorized access. This is especially important for industries like finance and healthcare. In these industries, data breaches can have serious consequences.

4. Ensuring Business Continuity

Preventing Disruptions

A secure supply chain helps prevent disruptions in business operations. Cyber-attacks can lead to downtime, impacting productivity and revenue. Ensuring the integrity of the supply chain minimizes the risk of operational disruptions.

Maintaining Trust

Customers and partners expect secure and reliable software. A breach can erode trust and damage business relationships. By securing the supply chain, companies can maintain the trust of their stakeholders.

Steps to Secure Your Software Supply Chain

Put in Place Strong Authentication

Use strong authentication methods for all components of the supply chain. This includes multi-factor authentication (MFA) and secure access controls. Ensure that only authorized personnel can access critical systems and data.

Do Phased Update Rollouts

Keep all software components up to date, but don’t do all systems at once. Apply patches and updates to a few systems first. If those systems aren’t negatively affected, then roll out the update more widely.

Conduct Security Audits

Perform regular security audits of the supply chain. This involves assessing the security measures of all vendors and partners. Identify and address any weaknesses or gaps in security practices. Audits help ensure ongoing compliance with security standards.

Use Secure Development Practices

Adopt secure development practices to reduce vulnerabilities. This includes code reviews, static analysis, and penetration testing. Ensure that security is integrated into the development lifecycle from the start.

Monitor for Threats

Install continuous monitoring for threats and anomalies. Use tools like intrusion detection systems (IDS). As well as security information and event management (SIEM) systems. Monitoring helps detect and respond to potential threats in real-time.

Educate and Train Staff

Educate and train staff on supply chain security. This includes developers, IT personnel, and management. Awareness and training help ensure that everyone understands their role in maintaining security.

Get Help Managing IT Vendors in Your Supply Chain

Securing your software supply chain is no longer optional. A breach or outage can have severe financial and operational consequences. Investing in supply chain security is crucial for the resilience of any business.

Need some help managing technology vendors or securing your digital supply chain? Reach out today and let’s chat.

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This Article has been Republished with Permission from The Technology Press.

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Don’t Be a Victim: Common Mobile Malware Traps

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Your smartphone is a digital wallet, communication hub, and personal assistant. All rolled into one portable device. It’s packed with sensitive data, from financial information to personal photos. This makes it a prime target for cybercriminals. 

Mobile malware is often overlooked. People focus on securing their laptops or desktops. But they don’t pay as close attention to smartphone and tablet security.

In 2023, attacks on mobile devices increased by 50% over the prior year.

The fact is that hackers haven’t overlooked mobile devices. They set many traps to get users to infect their devices with malware. We’ll uncover common mobile malware traps and tell you how to avoid them.

Common Mobile Malware Traps

Mobile malware is just like its computer counterpart. It is malicious software designed to harm your device or steal your data. It can arrive in various forms, from sneaky apps to deceptive links. Ignorance is not bliss here. Understanding the common traps is your first line of defense.

  1. Phishing Attacks: These are the most common. You receive a text or email appearing legitimate, often mimicking trusted brands. Clicking links or downloading attachments can lead to malware infection.
  2. Malicious Apps: Not all apps are safe. Some apps contain hidden malware that can steal data, display ads, or even control your device. Always research apps before downloading.
  3. SMS Scams: Phishing SMS scams, or smishing, use text messages to trick you. They lure you into clicking links or sharing personal information. Be wary of unexpected messages, especially those asking for sensitive info.
  4. Wi-Fi Risks: Public Wi-Fi networks are often unsecured. Connecting to them without caution can expose your device to hackers. Avoid accessing sensitive information on public Wi-Fi.
  5. Fake Apps: These mimic popular apps but are actually malware in disguise. They can steal your login credentials, financial information, or even control your device. Always verify app authenticity.
  6. Adware: While less harmful than other malware, adware can be annoying. It can also potentially expose you to other threats. It often comes bundled with other apps.

Protecting Yourself: Essential Tips

  • Stay Updated: Keep your phone’s operating system and apps updated. Install the latest security patches or turn on auto-update.
  • Be Wary of Links and Attachments: Avoid clicking on links or downloading attachments. Particularly from unknown senders.
  • Strong Passwords: Create complex passwords for your phone and all your apps. Consider using a password manager.
  • App Store Safety: Only download apps from official app stores like Google Play or the Apple App Store. Read reviews and check permissions before installing.
  • Beware of Public Wi-Fi: Use a VPN when connecting to public Wi-Fi to encrypt your data.
  • Regular Backups: Back up your phone regularly to protect your data from loss or corruption.
  • Security Software: Consider using a reputable mobile security app for added protection.

Extra Steps to Safeguard Your Smartphone

Here are a few more layers of protection you can use to fortify your smartphone’s defenses.

Physical Security Matters

  • Lock It Up: Always set a strong passcode, fingerprint, or facial recognition lock. Avoid simple patterns that can be easily guessed.
  • Beware of Public Charging: Avoid using public USB charging stations. These can be compromised, allowing hackers to access your device.
  • Lost or Stolen Phone: If your phone is lost or stolen, remotely wipe its data. This protects your sensitive information.

App Permissions: A Closer Look

  • Limit App Permissions: When installing apps, carefully review the requested permissions. Deny unnecessary permissions to safeguard your privacy and data. For instance, a flashlight app doesn’t need access to your contacts.
  • Regular App Audits: Periodically review the apps on your phone. Uninstall apps you no longer use to reduce potential vulnerabilities.

Backup Your Data

  • Cloud Backups: Use cloud storage services to back up your data regularly. This ensures you have a copy of your important files even if your phone is lost, stolen, or damaged.
  • Local Backups: Consider backing up your phone to your computer. This is another added layer of protection.

Empower Yourself: Take Control of Your Digital Life

By following these tips, you can significantly enhance your smartphone’s security. Remember, prevention is always better than cure. Stay vigilant, informed, and proactive in protecting your digital life.

Your smartphone is a powerful tool. But it’s also a potential target for cybercriminals. By understanding the threats and taking proactive steps, you can prevent catastrophe. Enjoy the benefits of mobile technology without compromising your (or your company’s) security!

Contact Us to Fortify Mobile Security at Home and Office

A majority of employees use personal devices for work. This means mobile malware can impact more than one individual. It can also lead to a data breach of an entire company network.

Be proactive and put mobile security in place now. Our team of experts can help with reliable solutions to secure all your devices.


Contact us today to schedule a chat about mobile device protection.

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This Article has been Republished with Permission from The Technology Press.

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6 Helpful Tips to Troubleshoot Common Business Network Issues  

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A business network is the lifeblood of operations. It’s the digital artery that pumps data through your organization. It enables everything from email to critical applications and cloud services. 

When problems sever that lifeline, the consequences can be catastrophic. Communication is cut off and productivity grinds to a halt. Additionally, it can leave your customers hanging and dry up revenue streams. This is the stark reality of network downtime.

When downtime happens, it’s important to identify the source as fast as possible. Understanding the issue can save you time, money, and countless headaches. Let’s get started on keeping your network up and running smoothly. Read on for six helpful tips to troubleshoot common business network issues.

1. Identify the Problem

Understanding the nature of the problem is the first step in troubleshooting. By gathering detailed information, you can narrow down potential causes. 

Determine the Scope

First, determine the scope of the problem. Is it affecting a single user, a group of users, or the entire network? This helps you zero in on the cause, and potential solutions. 

For instance, if only one user has issues, it might be a device problem. If the entire network is down, it’s likely a more significant issue.

Ask Questions

Ask users specific questions about the problem. When did it start? What were they doing when it happened? Have they tried any solutions? Gathering detailed information helps pinpoint the cause.

Check Error Messages

Look for error messages or alerts. These can provide clues about the nature of the issue. Document these messages for future reference.

2. Inspect Physical Connections

Physical connections are often overlooked. But they can be a common cause of network issues. Check cables, ports, and power sources. This can help you quickly rule out or identify simple problems. 

Check Cables and Ports

Inspect all cables and ports. Ensure that cables are securely connected and undamaged. A loose or damaged cable can cause connectivity issues. Test cables with another device to confirm they work correctly.

Verify Power Sources

Ensure all networking equipment has power. Check power cables and adapters. Sometimes, a simple power issue can cause network problems. Reset power sources if necessary.

Inspect Network Devices

Examine routers, switches, and modems. Ensure they are functioning correctly, and all lights show normal operation. Restart these devices to see if it resolves the issue. Sometimes, a reboot can clear temporary glitches.

3. Test Network Connectivity

Testing network connectivity helps identify where the connection fails. As well as whether the issue is device-specific or network-wide. Using simple tools and tests can provide valuable insights into the problem. 

Use Ping and Traceroute

Use ping and traceroute commands to test network connectivity. These tools help identify where the connection fails. For example, if ping works locally but not remotely, the issue might be external.

Test Different Devices

Test the network with different devices. This helps determine if the issue is device-specific or network-wide. Does one device connect successfully while another doesn’t? Then the problem might be with the device, not the network.

Check Wi-Fi Signal Strength

If using Wi-Fi, check the signal strength. Weak signals can cause connectivity issues. Move closer to the router or access point and see if the connection improves. Consider using Wi-Fi analyzers to identify signal strength and interference.

4. Analyze Network Configuration

Network configuration issues can often cause connectivity problems. Check IP settings, DNS settings, and configurations on routers and switches. This can help you identify and resolve misconfigurations. Some of these are a bit technical. They might need the help of an IT services partner.

Check IP Settings

Verify IP settings on affected devices. Ensure devices have the correct IP addresses, subnet masks, and gateways. Incorrect settings can prevent devices from connecting to the network. 

Review DNS Settings

Check DNS settings. Incorrect DNS settings can cause problems with accessing websites and services. Use reliable DNS servers and ensure settings are correctly configured.

Inspect Router and Switch Configurations

Review configurations on routers and switches. Ensure there are no incorrect settings or misconfigurations. Check for any changes that might have caused the issue.

5. Monitor Network Performance

Monitoring network performance helps identify ongoing issues and potential bottlenecks. There are many tools you can use for this purpose. They also help pre-warn you of network issues. 

Use Network Monitoring Tools

Use network monitoring tools to track performance. These tools provide insights into network traffic, bandwidth usage, and potential issues. They help identify trends and pinpoint problem areas.

Check for Bottlenecks

Identify any network bottlenecks. High traffic or heavy usage can slow down the network. Consider upgrading bandwidth or optimizing traffic flow to ease congestion.

Look for Interference

For wireless networks, look for interference sources. Other electronic devices, walls, and even microwaves can interfere with Wi-Fi signals. Use different channels or frequencies to reduce interference.

6. Ensure Security and Updates

Keeping your network secure and up to date is crucial for smooth operation. Regular updates and security checks can prevent many common issues. 

Update Firmware and Software

Ensure all networking equipment has the latest firmware and software updates. Updates often include bug fixes and performance improvements. Regular updates help maintain a stable and secure network.

Scan for Malware

Run malware scans on all devices. Malware can cause various network issues, including slow performance and connectivity problems. Use reputable antivirus software and keep it updated.

Review Security Settings

Check security settings on routers and firewalls. Ensure proper configurations and that no unauthorized changes have occurred. Strong security settings help protect the network from external threats.

Need Help Optimizing Your Business Network?

A reliable network is essential for business operations. Avoid costly downtime issues by working with our team to keep your network in top shape. We can put in place monitoring and other best practices. We’ll ensure your network runs smoothly and fully supports all your needs.


Contact us today to schedule a chat about improving your connectivity.

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This Article has been Republished with Permission from The Technology Press.